We at eSpan are dedicated to giving you a hassle-free and individualized travel experience. We are committed to maintaining the privacy of your personal information because we recognize how important it is for both our company and our valued customers. The privacy policy stated below describes how we gather, utilize, and protect the information you give us. By accessing or using our website you indicate that you have read, comprehended, and agreed to the terms outlined in our privacy policy. We encourage you to learn more about our procedures and practices by getting in touch with us if you have any questions or concerns. We value your trust immensely and work hard to manage your personal information safely and in accordance with all relevant data protection laws.

We gather specific personal data from you in order to streamline your trip arrangements and give you excellent service. We may gather information such as:

• Your name,
• email address,
• phone number,
• Preferred dates of travel, and
• Payment details.

When you make a reservation or create an account on our website. Additionally, we may use cookies and other similar technologies to collect data about your browsing habits, IP address, and device information. By using this information, we can improve the functionality of our website and your user experience. we assure you that we only gather the data required to satisfy your travel-related requests. You agree to the collection and use of your information in line with this Privacy Policy by giving us your information.

Information usage and sharing

At eSpan, we are aware that working with dependable partners is frequently necessary for a seamless travel experience. We may share your personal information with carefully chosen third parties in order to complete your travel reservations and offer you comprehensive services. These partners could be the airlines, hotels, rental car companies, tour operators, and other companies participating in your vacation plans. We can guarantee that your reservations are processed accurately and quickly by distributing your information to these organizations. Rest assured that we only share the information required to make your travel arrangements, and we demand that our partners manage your personal data in a way that complies with any applicable privacy regulations. Your information is never rented or sold to outside parties for marketing reasons.

Data retention

At eSpan, we understand the importance of retaining your personal information only for as long as necessary to provide you with the requested services and maintain a personalized experience. We will retain your data in accordance with this Privacy Policy and applicable laws. Here are the key points regarding data retention:

1. Account Deletion: If you choose to delete your account on our website, we will promptly remove your personal information from our active databases. Please note that some residual data may remain in our backups or archives for a limited period of time.
2. Termination of Services: If you are no longer interested in doing business with us or if we cease to provide you with the required services, we will retain your personal data for a reasonable period, as necessary, to fulfil any legal obligations or address any disputes that may arise.
3. Email Communications: If you have provided us with your email address and have consented to receive marketing communications, we may retain your email information even if you delete your account. This enables us to continue providing you with personalized deals, packages, and relevant travel-related information.
4. Anonymized Data: We may retain and use aggregated, anonymized data that does not personally identify you for analytical purposes, statistical analysis, and improving our services. This data will be devoid of any personally identifiable information.
5. Legal Obligations: In certain cases, we may be required to retain your personal information for a longer duration to comply with legal obligations, resolve disputes, or enforce our terms and conditions.

Data Security and Protection

During the retention period, we implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. We maintain industry-standard security protocols, including encryption, firewalls, and regular security audits, to safeguard your data.

Please note that while we strive to protect your personal information, no method of transmission or storage is 100% secure. Therefore, we cannot guarantee absolute security. If you have any concerns about the security of your data, please contact us using the details provided at the end of this policy.

We regularly review our data retention practices to ensure compliance with legal requirements and align with our commitment to privacy and data protection.

Cookies and tracking

We use cookies and tracking technologies, such as web beacons and pixels, to enhance your browsing experience and personalize our services. Cookies are small text files placed on your device, allowing us to remember your preferences and analyse website traffic. They help us provide a customized browsing experience, analyse user behaviour, optimize website performance, and detect security issues.

The purposes of tracking technologies include personalization, analytics, advertising, and security. We utilize cookies to remember your preferred language or currency, analyse your interactions with our website, display personalized ads based on your interests, and detect and prevent fraudulent activities. Additionally, we may allow third-party service providers to place cookies on our website for advertising and analytics purposes, subject to their respective privacy policies.

You can manage and regulate cookies using the browser's settings. This includes accepting or rejecting cookies, deleting existing cookies, or setting your browser to notify you when a cookie is being placed. However, please note that disabling or rejecting cookies may affect your browsing experience and limit certain functionalities of our website.

User rights and choices

At eSpan, we respect your rights and value your privacy. We provide you with certain choices and control over your personal information. Here are the key rights and choices you have regarding your data:

1. Access and Update: You have the right to access and update your personal information held by us. If you have an account with us, you can log in and make necessary changes to your profile information. For any additional requests or assistance, you can contact us using the provided contact details.
2. Opt-Out: You have the choice to opt-out of receiving promotional emails and marketing communications from us. You can manage your email preferences by following the instructions provided in the emails or by contacting us. Please note that even if you opt-out of marketing communications, we may still send you non-promotional messages related to your bookings or transactions.
3. Data Deletion: If you wish to delete your account and have your personal information removed from our active databases, you can do so by contacting us. However, please note that certain information may be retained for legal or legitimate business purposes, such as resolving disputes or enforcing our terms and conditions.
4. Cookie Preferences: You have the ability to manage your cookie preferences through your browser settings. You can choose to accept or reject cookies or set your browser to notify you when a cookie is being placed. Please be aware that disabling cookies may impact your user experience and limit certain functionalities of our website.

Children policy

eSpan is committed to protecting the privacy of children online. Our services are not directed or intended for individuals under the age of 13 (or under the age of 16 in certain jurisdictions). Without proper parental consent, we never intentionally collect personal information from children.

 If we become aware that we have unknowingly collected personal information from a child without verifiable parental consent, we will take prompt steps to delete that information from our systems. If you believe that we may have collected personal information from a child without parental consent, please contact us immediately so that we can address the situation.

We firmly advise parents and guardians to keep a close eye on and control their kids' online activity. Please get in touch with us if you're a parent or guardian and discover that your child has given us personal information without your knowledge so that we can quickly delete the data from our databases.

We are committed to complying with applicable privacy laws and regulations regarding children's privacy.

Data Accuracy

At eSpan, we strive to ensure the accuracy and integrity of the personal information you provide to us. While we make a reasonable effort to update the data, we rely on users to let us know if something changes or is inaccurate. Users can contact us for support or updates and have access to, update, and rectify their personal information. Regular information assessment and verification helps to enhance services and assures precise travel bookings. For legal or business reasons, we could keep certain information, and we'll swiftly update it or fix any errors that come to our attention.

Updates to the policy

At eSpan, we may update our Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or advancements in technology. In order to be informed about how we collect, utilise, and safeguard your personal information, we encourage you to review this policy on a regular basis...

When we make updates to the Privacy Policy, we will revise the "Last Updated" date at the beginning of the policy. If there are significant changes that may affect your rights or the way we handle your information, we will provide notice through our website or other appropriate means. By continuing to use our services after any updates to the Privacy Policy, you acknowledge and agree to the revised terms.

It is important to note that our Privacy Policy applies only to information collected through our website and services. We are not responsible for the privacy practices of third-party websites or services that may be linked to or integrated with our website

Ending paragraph

Your privacy is important to us at eSpan. We are devoted to protecting your private information and upholding your confidence. How we gather, use, disclose, and protect your data is described in our privacy policy. You agree to the practises outlined in this policy by using our website and services.

We continuously strive to adhere to the highest standards of privacy and data protection. If you have any questions, concerns, or requests regarding your personal information or our privacy practices, please don't hesitate to contact us using the provided contact details.

Thank you for choosing eSpan. We appreciate your trust in us and will continue to prioritize the privacy and security of your information